Shipping &
product care.
From our storage to your doorstep, a little extra care goes into every order. Here’s what to expect—and how to care for your softgels at home.
Refrigerated before shipping. Ice packs included.
Our weekly shipping days
Usually arrives later in the week*
Extra care during transit
01 / Getting to you
A thoughtful start.
A simple delivery.
We ship early in the week to help reduce the chance of your package sitting in transit over a weekend.
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Prepared for the journey
We keep our products refrigerated before shipping as an extra storage precaution. Your order is packed with ice packs to help limit heat exposure along the way.
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Shipped Monday or Tuesday
Orders ship on Mondays or Tuesdays via USPS Priority Mail. Transit time begins once USPS receives your package, rather than when your order is placed.
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Expected later in the week
Our usual delivery window is later that week, often Thursday or Friday. Check your USPS tracking for the latest estimate for your address.
*Delivery days are estimates, not guarantees. Destination, postal holidays, weather, and carrier delays can affect arrival. Ice packs do not provide continuous refrigeration throughout transit.
02 / Care at home
Simple habits.
A little extra care.
For your tocotrienol and geranylgeraniol softgels, start with the storage directions on your product label.
Room temperature is okay.
Keep your bottle in a cool, dry place at normal indoor room temperature, consistent with its label. Our use of ice packs is an extra shipping precaution.
Keep away from heat.
Avoid hot cars, sunny windowsills, and storage near ovens or other heat sources. Bring your delivery indoors promptly, especially on warm days.
Close, store, repeat.
Keep softgels in their original bottle and close the cap securely after each use. Follow the label’s storage instructions and keep out of reach of children.
Why the extra care? Our refrigerated storage and ice-pack packaging are intended to help protect softgels from excessive heat. They are precautions, not a guarantee against heat damage.
When your order arrives
Bring the package indoors, unpack your bottle, and check the seal and softgels. If you notice leaking, broken softgels, or a damaged seal, set the bottle aside and contact us before using it.
03 / Good to know
A few common
questions.
Quick answers about delivery, ice packs, and caring for your order.
Why do you ship early in the week?
Monday and Tuesday shipping helps reduce the chance of a package remaining in transit over the weekend. Actual delivery timing depends on USPS and your destination.
My ice pack melted. What should I do?
Ice packs can thaw during shipping and are not expected to remain frozen for the entire journey. A melted pack alone does not tell you the condition of the product.
Check the bottle, seal, and softgels. If you see leaking, broken softgels, or other damage—or are concerned about prolonged heat exposure—contact us before using the product.
Do I need to refrigerate my bottle?
Room-temperature storage is okay when it is consistent with the directions on your product label. Choose a cool, dry indoor location away from heat and direct sunlight. Our pre-shipment refrigeration is an extra storage precaution.
Is Thursday or Friday delivery guaranteed?
No. Those days are our usual expectation for early-week shipments. USPS Priority Mail delivery dates are estimates and may change. Use your tracking information for the latest update.
What if my softgels arrive damaged?
Keep the bottle and packaging, take clear photos of the damage, and contact us with your order number. Please set aside any leaking or broken softgels, or a bottle with a damaged seal, until we have reviewed the issue with you.
Questions about your order?
We’re here to help. Include your order number and, if something arrived damaged, a few clear photos so we can review the issue.
Please follow the storage directions on your specific product label.