Good questions.
Clear answers.
A little clarity on our supplements, product care, shipping, and your order—all in one place.
Choose a topic below, then tap a question to read the answer.
01 / Your supplements
Products & use
Understanding the ingredients and following the directions for your product.
What is the difference between tocopherols and tocotrienols?
Both belong to the vitamin E family. Each group includes alpha, beta, gamma, and delta forms, but they are different compounds that the body handles differently. Our annatto tocotrienol products focus on delta- and gamma-tocotrienols.
Human vitamin E intake recommendations are based on alpha-tocopherol. Tocotrienols should not be treated as an interchangeable substitute for meeting that nutritional requirement.
How many tocotrienols do I take?
Follow the serving size and directions on your bottle. The number of softgels depends on the amount per softgel and the specific formulation. If the directions are unclear, contact us with the product name or a photo of the label.
Ask your healthcare professional about the amount appropriate for you. Do not use a research study’s dose as a personal dosing recommendation.
When do I take my tocotrienols?
Follow your product label’s timing instructions. If it directs you to take the product with food, choose a regular meal that fits your routine. There is no single time of day established as best for every tocotrienol formulation.
If you take medicines or have been given specific dosing instructions, check the timing with your pharmacist or healthcare professional.
What do I take or eat with tocotrienols?
Unless your label or healthcare professional directs otherwise, take them with a meal containing some dietary fat—for example, a meal with olive oil, avocado, nuts, eggs, or yogurt.
A small human study found higher absorption of the tocotrienol formulation studied when taken with food. Absorption can vary by formulation; you do not need to add another supplement just to take tocotrienols.
How should I store my supplements?
Keep the bottle tightly closed in a cool, dry indoor location away from direct sunlight and heat. Room-temperature storage is okay when consistent with your product’s label. Avoid hot cars, windowsills, and storage near ovens.
We refrigerate products before shipping and include ice packs as extra precautions against heat exposure. Follow your specific label and keep supplements out of reach of children.
Can I take multiple supplements together?
That depends on the ingredients, amounts, medicines you take, and your health circumstances. Products can contain overlapping ingredients or interact with medicines.
Share a complete list of your supplements and medications with your pharmacist or healthcare professional before combining them. This includes combining tocotrienols with geranylgeraniol or another vitamin E product.
Are there any side effects associated with your supplements?
Side effects and interactions are possible with dietary supplements. The risk depends on the ingredients, dose, other products you use, and your individual circumstances; no supplement is suitable for everyone.
If you notice an unexpected reaction, stop using the product and contact a healthcare professional. Seek urgent medical help for severe symptoms such as difficulty breathing. Check with your clinician before use if you are pregnant, breastfeeding, taking medication, or preparing for surgery.
02 / From us to you
Shipping & delivery
What to expect in transit and what to check when your package arrives.
What if my vitamins are delivered and are not refrigerated?
Your package does not need to arrive refrigerator-cold. We include ice packs as an extra shipping precaution, but they can thaw in transit. Room-temperature storage is acceptable when consistent with your product label.
Bring the package indoors and check the bottle, seal, and softgels. A melted ice pack alone does not establish product damage. If you notice leaking, broken softgels, a damaged seal, or are concerned about prolonged heat exposure, contact us before using the product.
How long will it take for my purchase to arrive?
We ship on Mondays and Tuesdays using USPS Priority Mail. Our usual expectation is delivery later that week, often Thursday or Friday, after dispatch.
These are estimates, not guaranteed delivery days. Destination, postal holidays, weather, and carrier delays can affect arrival. Your USPS tracking provides the latest delivery estimate.
How long will it take to receive my order?
Total time includes the wait for your order to ship plus the carrier’s transit time. Our shipping days are Monday and Tuesday, so an order placed later in the week may wait until the following shipping window.
Carrier transit time starts when USPS receives the package. If you need an order by a particular date, contact us before purchasing to check the expected dispatch timing.
Do you ship internationally?
Please contact us with your destination country before placing an international order so we can confirm whether shipping is available and which options apply.
Availability and import requirements vary by destination. Please get confirmation before assuming an address outside the United States can be served.
How can I track my order?
Use your shipment’s USPS tracking number to check its progress and estimated arrival. If you do not have the tracking number, contact us with your order number and the email used at checkout.
Tracking may not show movement until the carrier has received and scanned the package.
03 / Help with a purchase
Orders & returns
Payment questions, order changes, and help when something arrives incorrectly.
What is the return or exchange policy?
Our return and exchange policy covers products that arrive damaged or leaking. Contact us with your order number and clear photos of the issue so we can review it and confirm the next steps.
Please contact us before mailing a product back. Keep the bottle and packaging while the issue is being reviewed.
Do you offer money-back guarantees?
We do not guarantee a particular health result from using a supplement. For any purchase-specific money-back offer, please contact us before ordering to confirm whether a guarantee applies and what its terms are.
Damaged or leaking deliveries are handled under our return and exchange policy. Please do not assume a general satisfaction guarantee applies.
What payment methods do you accept?
The payment methods currently available for your order are displayed at checkout. Choose one of the options shown there to complete your purchase.
If your preferred payment method is not listed, contact us before placing your order.
What should I do if I receive a damaged or incorrect item?
Contact us with your order number, a description of the issue, and clear photos of the product and packaging. If the item is incorrect, include the name of the item you received.
Keep the packaging and set aside any leaking, broken, or incorrectly supplied product while we review the issue. Do not use a product with a damaged seal.
Can I change or cancel my order after it’s been placed?
Contact us as soon as possible with your order number and the change or cancellation you are requesting. Whether a request can be accommodated depends on the order’s status.
Sending a request does not mean the order has been changed or canceled. Please wait for confirmation from us, especially if the order is already being packed or has shipped.
04 / A closer look
Quality & support
Ask about product documentation, explore educational resources, or get in touch.
Are your supplements third-party tested?
Please contact us with the product name and lot number to confirm which testing has been performed for that specific product and batch, and whether independent laboratory documentation is available.
If a particular test or certification is important to you, contact us before purchasing so we can confirm the available information.
Where can I find lab test results for your products?
To ask about lab results, contact us with the product name and the lot or batch number printed on your bottle. If you have not purchased yet, tell us which product you are considering.
We can confirm which documentation is available and what it covers. A report should be matched to the relevant product or batch before relying on it.
Do you provide any educational resources about supplements?
Yes. Visit our Learn and References pages for educational information about tocotrienols, geranylgeraniol, and how to understand nutritional research.
Research findings may involve different formulations, amounts, or study populations. Educational articles are not personal medical advice or a guarantee of results from our products.
How can I contact customer service?
Visit our Contact page for customer-service contact options. For order help, include your order number and the email used at checkout. For a product question, include the product name and, when relevant, its lot number.
Still have a question?
Tell us what you need help with. We’re here to point you in the right direction.
This page provides general information. Follow the directions on your specific product label, and ask a qualified healthcare professional about supplement use for your individual circumstances.